Save Yourself the Call and Learn How to Resolve Some of Your Most Common Sage 100 Support Requests


Calling support is no fun. Even though the support techs at ISM are incredibly friendly and understanding, it would be nice to be able to fix the problem yourself, immediately, without having to call anyone for help. Guess what? Now you can.

Join ISM’s Lunch-n-Learn to find out what the most common support requests are for Sage 100, so you can learn how you can resolve them yourself with little hassle, and no support tech time. Register to attend the Lunch-n-Learn on Tuesday, February 21, 2017 at 11:30 AM PDT.

Got a Problem? ISM Can Help

ISM’s experienced support team can help you with your Sage 100 or Acumatica software, or any third-party programs that integrate with these ERP software solutions. We offer support options that fit your needs, and we can help you no matter where you’re located. All you have to do is tell us about your problem, any error messages you’re seeing, and explain when the error first appeared. After that, we’re on it.

The 5 Stages of Support Request

Back in the 1960s, Elisabeth Kübler-Ross created the now-famous “5 Stages of Grief” to explain our reactions to devastating news (like impending death). While a support request for our business technology isn’t a life-or-death matter (at least, we hope it isn’t!), we still all go through the same five stages as we finally come to terms with the fact that we need to call a support tech.

Stage 1: Blame

First we run into the problem (or hear about it from our employees), and then we try to backtrack and figure out what dumb thing we (or our employees) did.

Stage 2: Tinkering

We click a few things that have worked at solving issues in the past, but that doesn’t work. Then we stare hopelessly at our technology for a few minutes trying to be calm.

Stage 3: Bargaining

After we fail at calming down, we start thinking wildly of all the other things we need to get done that day and we promise ourselves that we’ll prepare work in advance in the future so that we’re not on deadline when problems happen. (Ah, if only we really did follow through on that bargain!)

Stage 4: Research

Stressed and frantic, we go to the Internet to investigate. We waste a lot of time trying to figure out what the problem is, but in the meantime, we collect some jargon that we can say to the support techs so they think we’re smart. (At ISM, we know you’re smart. A support call is simply an unfortunate necessity sometimes.)

Stage 5: Pick Up the Phone

Calling support is pretty much our last solution. We only call when we have nowhere else to turn. Though we know the support call will fix our problem, calling for help is like an admission of defeat, and it’s sad. (Thank goodness the support staff at ISM is so friendly and nice!)


Some People Skip These Stages

Whether you’re one of the intelligent people who avoid wasting time on Steps 1-4 of the 5 Stages of Support Request, or it’s the future and you’ve already attended the upcoming ISM Lunch-n-Learn, you might be one of those lucky people who get help fast. Power to you!


Skip the 5 Stages of Support Request and go straight to “Problem Solved” when you prepare yourself with the skills you need to identify the most common support requests and solve them yourself. Register here for “Sage 100 Common Support Requests” Lunch-n-Learn on February 21, 2017 at 11:30 AM PDT.