Not all CRM approaches are the same

Not all CRM approaches are the same

Gartner describes 9 types of social CRM apps   “Differences in functionality of various social applications require different technologies and applications to best support customer relationship management goals, says Gartner, Inc.” ISM sells,...
How to Start a Blog: Free, Premium or Self Hosted

How to Start a Blog: Free, Premium or Self Hosted

Learn What You Need to Start a Blog   “With over 300 million blogs in the world today, there has never been a better time for you to start a site of your own and leave your imprint on the world wide web. One of the biggest reasons why a person doesn’t start...
Is Customer Experience Management the New CRM?

Is Customer Experience Management the New CRM?

Consumers Have Far More Information Today Than Ever Before Consumers have far more information today than they have ever had, and this simple fact is a major game changer for anyone who sells anything.   “In the past, suppliers could count on customers not...