Every organization has a specific business process for value creation and delivery that are vital to the organization and its clients. These processes define how people, information, and materials interact and work to deliver value to your customer. Understanding how these interactions relate is essential to achieving significant improvements in quality, efficiency, cost, and service.

By modeling business processes, managers are able to identify and then eliminate redundancies and malfunctions. They can share competencies and the understanding of the company. Business process modeling therefore becomes a source of greater transparency, improved efficiency and greater capacity to innovate, which are in turn the keys to the success of the company. Business process review can be used as leverage for operational improvement and has numerous practical use cases during a software implementation or re-implementation.

Below are just some examples of how business process review can be applied:

• Explaining how your company operates.
• Analyzing the performance of procedures.
• Managing company reorganization following a restructuring or a merger.
• Rationalizing business process functions and their interactions.
• Managing ongoing company improvement.
• Complying to new regulations.
• Analyzing risks faced by the company.
• Managing competencies and human resources.
• Defining IT requirements in accordance with business needs.
• Supporting installation of software packages such as CRM, ERP or other software packages.
• Using existing information systems (e.q. ERP, CRM) optimally.
• Automating business processes using a workflow engine.